Online Orders Delivery Policy
We Bring Orders Inside
Tiles & grouts are delivered to the building's entrance. Other products are carried inside
Contact Before Delivery
You'll be contacted before your scheduled delivery for confirmation
We Reschedule If Needed
If you're absent or the site isn't ready, we'll reschedule. In case of repeated occurrence, the reservation will be canceled.
How Delivery Works
1
Set Delivery Date
Choose your delivery date when placing your order.
2
Confirm Order
We confirm order via E-mail. You’ll get a reminder an hour prior delivery.
3
Receive Order
We bring the items in, and carry them up to your apartment.
4
Check Your Order
Check your order before signing the delivery note.
Frequently Asked Questions
Delivery Guidelines
Rescheduling
You can request a new delivery/pick-up date at least 1 working day in advance. The new date must be within 1 month of the order and based on product availability
Confirmation Call
You'll be contacted before the scheduled delivery to confirm the date
Missed Deliveries
If neither you nor your representative is present or the site is not ready, we’ll reschedule. After repeated failed attempts, your reservation will be canceled.
Special Installations
If neither you nor your representative is present or the site is not ready, we’ll reschedule. After repeated failed attempts, your reservation will be canceled.
Check Upon Delivery
If neither you nor your representative is present or the site is not ready, we’ll reschedule. After repeated failed attempts, your reservation will be canceled.
How We Calculate Delivery Fees
One delivery fee per order
No matter how many items you buy, you pay only a single delivery fee.
Installation needed?
If an item includes an installation service, delivery for that item is FREE.
Location-based pricing
Delivery fees are determined by your location. Far areas incur a higher cost. This calculation is performed automatically during the checkout process.
Delivery Fees
Bathroom
59.00
Lighting
59.00
Wallpaper & Wall Cladding
59.00
Furniture
59.00
Tiles
99.00
Parquet
59.00
Accessories
19.00
Far Area (Accessories)
39.00
Far Area (Other Products)
195.00
At checkout, your exact delivery fee is shown upfront, based on your address and what you ordered.
Table of Contents
Introduction
How Delivery Works
Frequently Asked Questions
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